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General terms

General terms for providing accommodation services

  • Weekly accommodation in lighthouses Vel rat, Tajer, Prišnjak, Sveti Petar, Palagruža, Pločica and Sveti Andrija can only be booked from Saturday to Saturday in high and low season. In off season period, accommodation can be booked for shorter terms.
  • Daily accommodation in lighthouses Savudrija, Sveti Ivan, Struga, Porer and Sušac can only be booked for a minimum of 3 days in high and low season. In off season period, accommodation can be booked for a minimum of 2 days.
  • All lighthouses (except Prisnjak, Plocica and Sv. Petar) have lighthouse keepers.
  • Cellular phones can be used in all lighthouses.
  • Every apartment has a TV set.
  • All washroom facilities have showers. Guests have at their disposal 2 smaller and 2 larger towels per apartment.
  • Kitchens are equipped with sinks, stoves with oven and refrigerators.
  • Guests must provide their own food.
  • All bedrooms have beds with mattresses, sheets and two blankets per bed.
  • Apartments are equipped with deck chairs and parasols. 

WATER SUPPLY

Lighthouses have drinking water from rainfall reservoirs. If guests prefer not to drink it, they shoud bring their own supply of beverages. Water supply on all lighthouses is scarce. Therefore, we beg all guests to SAVE UP water!

ELECTRICAL POWER SUPPLY

Lighthouses have 220 volt electricity.

PARKING

If the lighthouse cannot be reached by car, you can leave your car in the place of transfer. Please arrange guarded parking with the person in charge of the transfer. Their contact number can be found on the Voucher - confirmation that you will receive after you have paid the full reservation amount.

MEDICAL HELP

Medical help is available in places nearby. In case of medical emergency, medics will arrive by speedboat or helicopter from the nearest center.

PETS

House pets are not allowed, except on Sv. Peter lighthouse.

WHAT IS INCLUDED IN THE PRICE?

  • apartment accommodation
  • Change of sheets and cleaning once per week
  • Adequate replacement accommodation in special circumstances (the lighthouse cannot be reached).

Plovput provides accommodation services in accordance with the General Terms, and with the period and details of the confirmed reservation. Plovput is not liable for force majeure.

BOOKING AND PAYMENT

Inquiries and booking of accommodation can be done by e-mail, by fax, or in person at the Plovput office as well as at Plovput partner agencies.

When booking, the customer confirms that he is familiar with the General Terms, and that he accepts them fully. Thus, everything stated in the General Terms becomes legally binding both for the customer and Plovput. When booking, the customer is required to give all the information necessary in the booking procedure. When booking, the customer is required to pay an advance of 50% of the total sum, while the balance must be paid at least 15 days prior to the arrival date, depending on the payment method, that the guest was informed about while confirming the reservation. Credit cards are not accepted.

LOCAL TAX

According to the Croatian Act on the local tax (NN 152/2008), customers are required to pay the local tax when paying for their accommodation. The local tax in the Republic of Croatia varies from 2,00 to 7,00 KN per person per day for adults. Customers from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying. The final amount of the local Tax is determined by the destination in the Republic of Croatia and travel period, and is charged according to the General Terms when balance payment is made. The amount of local tax to be paid will be stated on your reservation's calculation.

ACCOMMODATION PRICE

The price of accommodation includes the basic service as described in the booked accommodation unit. The price of accommodation is given in HRK/EUR. Plovput retains the right to make changes to the listed prices (in the event that the host changes prices or there are changes in exchange rates). For customers who have paid an advance for their reservation, Plovput guarantees the price of accommodation, stated in the calculation according to which the advance was paid. If the changes occur prior to the payment of the advance, Plovut is required to inform the customer. If more customers than are stated on the voucher arrive at the accommodation unit, the host has the right to deny the extra customers accommodation.

CATEGORIZATION AND SERVICE DESCRIPTION

Accommodation units offered by Plovput are described in accordance to the official categorization of the authorized institution, and based on onsite assessment prior to being put in Plovput's online offer. Standards for accommodation, food, services, etc. differ from place to place, country to country, and cannot be compared. Information obtained at the point of sale does not oblige PLovput in any way more than any information available on these official internet pages.

PLOVPUT'S RIGHT TO CHANGES AND CANCELLATION

Plovput retains the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified. Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking, provided that customer is notified ahead of time. Should the substitute accommodation be available only in an accommodation unit of higher category and should the price of the substitute accommodation be higher by 15% or more than the initially booked accommodation, Plovput retains the right to charge the price difference upon consulting the customer. In cases where substitute accommodation for paid accommodation is not available, Plovput retains the right to cancel the reservation upon prior customer notification (at least 7 days before arrival) and guarantees the refund of the complete amount. Should an adequate substitute accommodation not be available on the day of arrival, Plovput will provide information on available accommodation that is not included in Plovput's offer and guarantees the refund of the complete paid amount.

CUSTOMER'S RIGHT TO CHANGES AND CANCELLATION

Should the customer wish to change or cancel a reservation, this must be done in written form (email, mail, or fax). The following are examples of changes: changes to the number of customers, changes to arrival / departure dates. Changes must be made at least 30 days prior to the arrival date. The change to the reservation is free of charge. Should a change to the reservation not be possible and should the customer cancel for this reason, the conditions for the cancellation of reservation listed below will be enforced. The following are examples of cancellation of reservation: change of accommodation unit, and all changes done within 30 days of the arrival date or during use of the accommodation unit.

In case of cancellation of reservation for lighthouses, the date of receipt of written cancellation is considered the date of cancellation and the cancellation costs are calculated as follows:

  • For cancellation from 40 days before arrival date, 10% of the accommodation price will be charged,
  • For cancellation from 39 - 15 days before arrival date, 50% of the accommodation price will be charged,
  • Should the customer cancel within 14 or less days before arrival date, or not come, 100% of the accommodation price will be charged.

In cases of justifiable cancellation, the guest is required to provide a written

Should the customer not arrive at the booked accommodation unit before 22:00 on the arrival date, and the customer has not informed Plopvut or the host, the reservation is considered to be cancelled, and therefore the cancellation costs will be charged as described above. Should the real costs exceed the above stated costs, Plovput reserves the right to charge the difference. Should the customer find a replacement for the cancelled reservation, Plovput will only charge the real costs caused by the replacement.

PLOVPUT'S OBLIGATIONS

It is Plopvut's obligation to take care of provided services, hosts, and customers' interests and rights according to accepted customs and practices in tourism. Plovput will carry out all stated obligations in full and as described above, except in circumstances caused by conditions beyond its control.

CUSTOMER'S OBLIGATIONS

The customer is required:

  • to have valid travel documents,
  • to obey customs regulations and currency exchange regulations of the country where the destination is located,
  • to obey house rules in accommodation units and to have good relations with the host,
  • to produce the confirmation of payment (Voucher - confirmation received by mail or email) upon arrival,
  • the customer is obligated to check whether a visa is necessary for the country where the destination is located or for neighbouring countries.

Should the customer not follow the above listed obligations, the customer is liable for caused damage and must cover the expenses.

By confirming the reservation, the customer accepts to pay for all damages caused directly to the host.

BAGGAGE

Plopvut is not responsible for damaged, destroyed or lost baggage, as well as for the theft of baggage or valuables in the accommodation unit. Lost baggage or stolen goods should be reported to the host and the local police department.

COMPLAINTS

Should the services provided not be satisfactory, the customer is entitled to seek reasonable compensation by filing a written complaint. Every customer is entitled to file a complaint if the paid service is not provided. Every customer - reservation holder, files a separate complaint.

Complaint procedure:

The guest is required to complain to the service provider about the inadequate service immediately on the arrival day and to notify Plopvut's office in Split by e-mail turizam@plovput.hr or by phone 0038521390609. The guest is required to cooperate with Plopvut's representative in good faith in order to rectify the problem. If the guest refuses to accept the solution that is in accordance with services paid for, Plovput will not accept any further complaints referring to this service (if there is an appropriate alternative in the same accommodation building, the guest is required to accept it). Plopvut does not accept claims related to elements that are not part of the accommodation (construction work on roads, state of the beach and buildings in the immediate vicinity, inadequate behaviour of third persons...).

If the problem is not rectified even after on the spot intervention by a Plovput representative, the representative will put down in writing a record of the complaint in two copies, one for Plovput and the other for the guest. In such cases, the guest is required to send a written complaint along with the representative's record, other relevant documents and photographs that prove reasons for the complaint to Plopvut within 28 days upon returning from holiday. Plovput will take into consideration only properly filed complaints received within 28 days.

If the guest does not make a complaint on the spot, he/she does not have a right to be refunded.

Plovput assumes responsibility to make a written decision to the complaint within 14 days upon receipt of the complaint. Should Plopvut need more time to collect information and verify the complaint with the host, it can prolong the response time by a maximum of 14 days. Plovput will take into consideration only those complaints that could not be solved on the spot.

Until Plovput presents its solution, the customer refrains from mediation by any other party, arbitration by the Association of Croatian Travel Agencies, or from taking the matter to court, and from informing the press. The maximum compensation per complaint can amount to the cost of the part of the service(s) in the complaint. It cannot amount to the total paid to Plovput and cannot include services already provided. Plovput cannot be responsible for the weather conditions, the cleanliness and temperature of the sea of destinations visited as well as all other similar situations and events not directly related to the quality of the reserved accommodation unit that can result in the dissatisfaction of the guest.

COURT JURISDICTION

Should the customer not be satisfied with the solution to the complaint, the matter can be taken to court (Split Court jurisdiction).

NOTE:

  • Upon payment of the advance or the total amount, the customer fully accepts the General Terms.

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